FOR IMMEDIATE RELEASE

Monday August 14, 2023

                              The Castle Shannon Police Department Enhances Communication with Convey911: A Revolutionary Language Solution for Non-Emergencies

(Castle Shannon Borough, Pa) – The Castle Shannon Police Department is proud to announce the adoption of Convey911, an innovative language solutions tool that revolutionizes communication between our agency and citizens. Convey911 facilitates seamless and bi-directional communication through text messaging and video. It allows our Borough Office and Police Department staff to engage with complainants of non-emergency situations.

This breakthrough technology eliminates any burden on our citizens to purchase an app or sign up for the service. Through the user-friendly Convey911 interface used by our employees, citizens gain the ability to respond to text messages effortlessly. With support for real-time bi-directional language translation in nearly 200 languages, individuals can now communicate with us in their native language.

Streamlined communication during non-emergency incidents.

Multilingual services: We understand that language barriers can impede effective emergency and non-emergency response. With Convey911, when you call our non-emergency lines, we will promptly send you a text message in your language to ensure clear and accurate communication. Emergency Calls for service should still go to 911. You can reach out to us in your language by texting our local non-emergency numbers: Borough Offices 412.885.9200, Police Administration Line (Non-emergency) 412.885.9300.

Example: (Efficient resolution of lost or stolen items.) When a report of a lost pet or lost/stolen item comes in, Convey911 empowers our staff to communicate with the complainant via text message. Updates about the status and potential recovery of the item can be easily shared, ensuring a prompt and personalized response.

Key Features of Convey911 include:

• Bi-directional real-time language translation in 170+ languages
• Patent-protected technology
• NG911 Platform compatibility
• No app installation is required; messages are sent via a secure interface.
• Real-time location and people-finding capabilities
• Cloud agnostic, ensuring seamless integration with existing systems.

Convey911 has been successfully implemented by our Communications Staff, enabling effective communication between our agency and citizens during non-emergency and administrative calls. Citizens should be aware that we may be interacting with them via text message.

For further information, please contact Chief Kenneth M. Truver 412.885.9300 x 110

Languages Supported By Convey911: Akan, Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Aymara, Azerbaijani, Bambara, Burmese, Basque Spanish, Belarusian, Bengali, Bhojpuri, Bosnian, Bulgarian, Catalan Spanish, Cebuarno, Chadic, Mandarin, Chinese Traditional, Columbian Spanish, Croatia, Czech, Danish, Dhivehi, Dorgi, Dutch, English, Esperanto, Estonian, Ewe, Filipino, Finnish, Fiteny Malagasy, French, Frisian, Gailican, Georgian, German, Greek, Guarani, Gujarati, Haitian Creole, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Ilocano, Indonesian, Irish, Italian, Japanese, Havanese, Kannada, Kazakh, Khmer, Kinyarwanda, Konkai, Korean, Krio, Kurdish, Sordish (Sorian), Kyrgyz, Lao, Latin, Latvian, Lingala, Lithuanian, Lunganda, Luxembourgish, Macedonian, Maithili, Malay, Malayalam, Maltese, Marathi, Neiteilon, Manipuri, Mizo, Mongolian, Myanmar, Nepalese, Norwegian, Nyanja, Odia, Oriya, Ormo, Pashto, Perisian, Polish, Portuguese, Punjabi, Quechua, Romanian, Russian, Samoan, Sanskrit, Scottish Gaelic, Sepedi, Serbian, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Southern Sotho, Spanish, Sudanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tartar, Te Reo Maori, Telugu, Thai, Tigrinya, Tsonga, Turkish, Turkmen, Twi, Ukrainian, Urdu, Uyghur, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba, Zulu.